Parke Regency Hotel & Conf Ctr., BW Signature Collection

The staff is really good. It’s not often I can post this. I watched the General Manager interact with guests and staff. She was very welcoming and on top of a very busy lobby. The best hotels will always have their GM’s on the floor. The lobby was really pretty with very nice tile and lots of places to sit. There is a restaurant on site that’s good also. I’ll definitely stay there again when I am in Bloomington

Location and Room were very clean, well presented. The phone in the room did not work at all and kept lighting up all night, kinda annoying but no big deal. the carpet near the tub was frayed, this should be trimmed. The jets on the tub did not work. there is water damage on the ceiling that was not repaired well i assume from the next floors jet tub having a leak at some point. we had to get the front desk clerk involved in fixing our TV to connect to the internet for the streaming services advertised, you still have to have your own accounts and then get them to bring you a TV remote to connect to the hotel wifi... a bit of a pain and misleading advertising. this room is also advertised as soundproofed... not a chance not even close. we could hear kids running up and down the hall all night, people talking in the morning, water running in adjacent rooms, etc. breakfast was good and the people were nice and helpful. it was a decent time

Very clean, spacious room. Comfortable bed but the pillows are terrible. Friendly service, quiet and very enjoyable stay other than the pillows.

Staff was generally unhelpful in resolving issues with the room. We were put in the wrong room first go around and fixing that took more time and effort than was worth it.

We were in town for a concert and wanted to relax before the show, we had the jacuzzi tub in the room. Everything was perfect. The rrom was very clean, bed was very comfortable and quiet.

The good: refrigerator & microwave in room; fast service to replace battery in chirping smoke detector. The bad: huge water stain on ceiling; dresser drawers would not stay closed - they kept opening on their own; hard pillows and crinkly mattress; lamp missing on one night stand so a floor lamp was shoved behind the night stand; phone didn't work; the chair and ottoman in the room were visibly dirty; either mold or grime where the shower tile met the shower pan; a tile fell off the bathroom baseboard; shower pressure was so anemic that my shoulders were cold while washing and rinsing my hair; the side entry we used had a completely missing lock, so the side door was open all the time. The room seemed very run down and in desperate need of a complete redo. I would not stay there again.

Was not warned the reataurant was closed for remodeling. One of the reasons I stay is for the in house dining and drinks. Also I booked a 2 night stay key didn’t work after first day. Overall for the price I will be staying here again in 5 weeks.

This hotel is VERY CLEAN and very well maintained. The service at the Front Desk was superb and the Room was also clean and nice. Unfortunately, all these type of hotels have little of good breakfast stuff. Most americans would not say this, because they like all the sugar carb stuff for bkfst. I always go out for bkfst, so this is okay. This hotel was a great hotel

I would have appreciated being told that our handicapped room was Not available for all 4 days when I checked in instead of receiving a phone call the day our room was to be changed!