W Changsha

入住的第一間房12層的沒有水，經理通知我們收拾好行李升級房間，等收拾好行李了修水管的師傅又進來敲房門説水管修好了可以用了，等我打電話去前台問到底換房間麼經理還是來送了房卡調換了房間，無語的是新房間801的房間水龍頭開了好久還是很渾濁....新裝修的酒店避免不了裝修的氣味很大...最不滿意的是到了退房的時間 朋友拿着卡去退 我去泳池 可健身房那裡的服務員説按道理我們這裏規定是要正在入住的客人才可以使用泳池.....難道剛退房就不可以使用？前台的工作人員又説隨便游到什麼時候都可以....總體感覺服務人員之間有點脱節

太空主題w酒店，值得來，就是現在人多，酒吧人有點鬧！服務還可以。床墊有點點硬。剛開業5天，價格貴不説，沒有歡迎禮，早餐是所有w酒店裡最好的了！

迎賓體驗的Rarity為我全程提供了熱情服務，也算是有緣分。從入住的酒店參觀介紹，到退房的時候把我們送到酒店門口，目送我們開車離開。讓我們下次依舊想要回到W，並且希望下次接待的還是她，如家人般的親切。 【酒店衞生】：不論公區和客房都非常乾淨整潔。 【交通】：距離高鐵南站和機場非常的近，20分鐘以內就可以到。 【環境】：不愧是最新最潮，處處充滿驚喜，再加上Rarity小姐姐的熱情介紹，預示這家酒店即將成為長沙的王牌。 【服務】：如果有100分，給100個100分。 【值得稱讚的細節】：在我離開的時候需要忘記錄入車牌，出示停車券，小姐姐能夠非常快速的回覆，着急着替我處理。

聽聞新開業，慕名而來，酒店設計風格新穎，且富有現代化科技感，房間乾淨衞生，迎賓體驗的Rarity 服務態度好，禮貌有加，一場完美舒心的入住體驗，讓人流連忘返

環境，衞生，服務非常好！有大型游泳池，健身房，中餐廳，還有清吧，房間很舒服，客服Rarity文非常熱情打招呼，給我們介紹酒店的特色，還帶我和我小孩去參觀酒店專門為小孩設計的遊樂場玩，這次入住很滿意

I stayed for 3 nights over Christmas at the W Hotel and it went above and beyond all expectations! From the sleek, modern design to the impeccably clean facilities. It felt very festive as windows and tables were adorned with delightful Christmas decorations, the highlight was the lovely pink tree on the first floor, it was super cute! The entire staff's commitment to ensuring my stay was exceptional deserves high praise. They catered to every need with a level of care and attentiveness that exceeded all expectations. Day 1: Lovely plate of fruit. Day 2: Cute knitted pouch with candy. Day 3: Xmas-plate of fruit and chocolate log. Plus a big shout out to Eric, who was super attentive and assisted in organising my Christmas Eve afternoon tea and the delicious 5-course Christmas Day meal. (It was pricey at 1288, but included the regular buffet, and a gorgeous red basket with gifts plus an oversized bag! So was worth it.) The bar/chill out area seems to be the hangout place. The energetic atmosphere on Christmas Eve was super cool. There was a runway showcasing several models and a cool DJ. It added an exciting vibe to the festivities, making the evening memorable. Furthermore, the huge swimming pool and changing room facilities felt luxurious, only thing missing was a jacuzzi, although sauna and steam room were great. Additional info: hotel is connected to the mall, line 2 metro is accessible via the mall which made is super convenient to travel around the city. Definitely recommend staying here! This W Hotel flawlessly combines luxury, sophistication, and a vibrant atmosphere, making it a standout hotel.

The service of this W hotel in Changsha is one of the best which I visited the same group in Hong Kong or other Asian countries before. Rooms is very modern and good decide for User friendly. The location is also very excellent as shopping and restaurant inside the same building which is good as usual

Good hotel. Love the pool. Downside- it’s not walking distance to the night markets and party area. Overall a good location and cleanliness 💪 卫生：best 环境：very good 服务：the staff keeps pressing the elevator for me, very caring!!!!

Love the decor curated by the hotel for my note on our wedding anniversary. Room is huge, cosy and clean. Small lapses in the restaurant due to coffee and egg table requests but otherwise attentive. Location is about 30mins away from all the actions but next to a mall and a train station. Was attended by Dimond at the reception and she is great along with other staff.