SureStay Hotel by Best Western Hollister

My Poor rating is due entirely to the hotels retention of my $100 "room deposit" for almost one week. Staff promised that the deposit would be returned on the day I checked out.

My stay was quiet and pleasant, my only negative would be the beds were a little hard but i was able to sleep

Although it was a lower cost option to the two other chain hotels in the area, I would not stay again. Probably because it was slightly less cost, it was filled with local labor workers. The parking was crowded and the people were loud late into the night and then very early in the am. The room was marginally clean and the tub was stained.

For what we need this is the best priced property there. It is very quiet, it is an older motel, but is comfortable. It fit our needs for the 2 days we were there. Breakfast is nothing spectacular, but we managed. Usual items for a 'continental' type breakfast.

The SureStay in Hollister is very welcoming' This is the second time I stayed there in the last 2 weeks. . And vary accommodating for motorcycles" I would definitely recommend!!

Very well kept property. Outside of the town but still nice. Room was very clean but I did see some ants in our bathroom which I thought was odd.

My boyfriend and I discovered feces in the bathroom shower tub. The staff was able to clean it however, management did not feel as though we deserve a discount or any other type of compensation for the inconvenience it caused. The fecal matter ruined our stay.

The cleaning staff were wonderful and friendly, but when I checked in, the Manager stated there was no category of PTSD for service dogs, basically calling me a liar. His ignorance and desire to lecture me ruined my stay. I'm a retired peace officer and do not need to lie. My dog's CA Service Dog License is clearly visible on his collar, but you can't fix stupid. 😒

Safe and clean hotel in Hollister. I used ******* points so it was cheaper.