M Resort & Hotel Kuala Lumpur

new hotel so amenities still few but was okay for a short stay good with children

Check-in took about 30 mins queue, 20 mins to get check-in. Big pool but only have slide, kids club is small with 1 slide, others is space for schedule activities. I call to the restaurant to request for bowl and cutlery, after 5-10 mins they send to my room

It was great day to stay in this hotel. Overall is satisfied for the price. But, price for breakfast at RM38 per kids quite expensive because they are eat a little. They just eat 1 doughnuts, 3pcs watermelon and 1 glass apple juice. I have 3 kids = 114 😫. No iron board in room. Need to request. Kids club and swimming pool opening time is quite late at 10am. Because we have to hurry to make sure check out before 12pm. But the rest are great. Thank you to all the staff.

The executive suite room were high tech, kids love the bath tub. Perhaps can add on TV + slow music. Special check in and check out lounge which is super breezy, however your staff during check in didn't explain on the kids room facilities, gym, yoga which I had to find out myself. Breakfast spread was not bad but should have extra choices of dimsum. The evening tea at the lounge was nice - but the chicken wings were tasteless. Overall kids enjoyed the pool slides & adult slides too! If the pool have seasalt would be super great!

Из плюсов: Заселили в 13:30 Есть хамам и сауна Минусы: в помещение для завтрака очень холодно. Персонал не предлагает ни кофе, ни чай. Чай стоит разбавленный в термосе, очень крепкий. Нет возможности выбрать чай в пакетиках ( Зеленый, чёрный). Выбор блюд есть, но съедобных мало. Из фруктов только арбуз не спелый, папайя, дыня. Сок только 2 вида. На выходные приезжают местные, становится как Адлере на пляже. Девушка официантка постоянно ходит мимо не подымая ног, что очень раздражает. Полотенца для бассейна на номер только 2 штуки ( нас двое и ребёнок). И это на целый день, поменять нельзя, даже если уже мокрое. Вода в номере 2 бутылки по 300 грамм. Убираются воду не пополняют, уборка у них даже не подметают, на полу водянист куски пыли после уборки нечего не изменилось. Ничего не протирают в том числе зеркала в ванной. Стаканы не моют. Вернуться в этот отель желания больше нет. Даже за 20 у.е. Не вернёмся точно и Вам не советуем.

Staff not that friendly , i feel weird front parking for not customer but for hotel staff. Overall feeling not comfortable

房間很臭，特別是廁所，小童樂園很小，泳池設施也比較少，説好的的5點半到7點行政套房有點心供應也沒有

Think twice if you have expectation on service and experience from hotel at the level of hospitality industry. Service and facility has lots of room for improvement: - The room amenities are old be it within the room or in the bathroom despite being a new hotel; - The bed was not clean and has lots of ants; - Smart TV is installed but we were being informed all the smart TV apps are not available for used; vision four is the only available on screen aside to the local free channels; - Hotel facilities are limited and lack of maintenance; - We made reservation for afternoon tea set before check-in and visiting the HIVE; upon arrival, we were being greated and seated after informing of the reservation for afternoon tea set but left unattended since for over 45mins. When we check with one of the server, we were being blamed for not making reservation prior hence another 6mins waiting time was needed on top of the 45mins wait. No one acknowledge the lapse in service despite we request to clarify on our reservation despite we offered to provide proof of booking. No sense of apologic neither any action for service recovery but complete ignorance. We have decided not to spend any penny for such service experience and headed to another nearby hotel for dinner in contrast to our initial plan of spending the day within the premise relaxing. If the management is keen to improve the service and impose training to the black sheep among the servicing team, happy to provide more details.