Courtyard Manchester-Boston Regional Airport

The most frustrating stay ever!!! we booked for three nights. First day the room fell through and I had to rebook again we had previous been told that our state was all set. However, somehow the booking did not go through. So after paying another $50 to rebook another room for one night, our keys did not work so we had to wait in the rain to find someone to let us in to no avail. After getting a new set of keys, we went to our room and there was no wastebasket whatsoever. We called the front desk, and asked for one the clerk Acted as though he didn’t know what to do about that so… Someone finally gave us a garbage bag which we hung on the drawer dresser drawer. Finally, the next day we were allowed to go into our room for the next two days which I had booked successfully only to find out that, the room has been vacant all along and was literally across the hall from the previous $50 extra room SMH once in our new room the refrigerator didn’t work so we had no nice cold drinks. I will never stay here again. I am astounded that this is a Marriott. We frequently stay at the Fairfield Marriott and love it there but we’re unable to book a room for the dates needed. Once again, this place sucks. And this is coming from someone who stays every single weekend.

Clean room, updated facility. Convenient location to nearby restaurants and downtown venues. Staff is Very friendly. Bartender is very personable. Would be nice to have more food options on-site.

My overall stay was very enjoyable, the staff were curtious and polite ,i would definitely stay again for future weekends with my granddaughter

I would like to say when we had a problem Felicity C. Corrected everything and went above and beyond to fix it in a timely manner.

It's a beautiful property and a lovely place to stay after a long day of traveling. The only thing we didn't like was being charged for parking. (I don't think we were told in advance, but I am not positive.) That said, it was our favorite place we stayed on this trip.

The amenities that were included in the description of the hotel were false. or at a minimum misleading. First, they do not have a jacuzzi--they filled it in years ago. They do not have a restaurant, they have a a Starbucks that is open minimal hours and there bar consists of 4 bar stools.

My room didn’t have heat all night. The woman at the front desk said that several rooms had an issue with the heat. It was a very cold night

The hotel itself was average. Not bad, not terrible. We were there for 3 nights and we didn’t get any type of cleaning done at all to our room. I called every night and they said they come every other day. Well they never came at all. I had to call for towels every night. One of the nights, they couldn’t even bring us the towels. We had to go down there and get them ourselves. I did like that the hotel room ac worked well. The room was also nice. The front desk guy when we checked in was very friendly. They said they were short staffed so hopefully they get that under control. I would probably stay here again if I could get my room cleaned at least once during my stay.

the room was old and not updated. bathroom needs to be remolded because bathtub had bad crack on wall and tub was stained. reserved a king bed but it was the size of a queen. could hear thru the walls and neighbor keeped us awake. had to pay for breakfast at a very hefty price. no coffee in the lobby for patrons. Never stay there or any marriott again.