Portrait Milano - Lungarno Collection

Very helpful staffs

酒店很新，設計十分高雅，有藝術感，飞甩雞毛旗下，供應品牌的面霜、眼霜跟手霜，很好用。但服務一般，不太到位，房務員英文講得不好，唔明我要咩，叫他們拿東西都等很久，結帳時，發現帳單有問題，mini bar沒用但收了費，當然，說了我們沒用，酒店也取消。有向酒店訂車，單程280幾歐，出發時讓司機順路接上一個住在附近（3分鐘就到）飯店的朋友，司機說可以，最後帳單多出130歐，就是為了順路接了我朋友，我很無語。最後因為酒店沒事先說要收這130歐，所以我堅持下，也不收了。總之，帳單是有點亂的，因為我退房時，碰到一旁一對夫婦也為了帳單問題跟他們在投訴，當時經理還說沒問題，旁邊夫婦提到他們住四季就不會出現這種情況，經理說他就是從四季來的，還一直堅持沒錯，最後證明還是錯了所以。anyway ，我就是覺得服務不怎樣了，配不上酒店的格調。

在一個古老的神學院裏麪，由飛哥拉莫的創始人發現了這樣的一個地方，目前被改造成了一個酒店，我們在這兒體驗的是一個宗教意味很強的酒店，大量的紅色的應用顯示了對於宗教的前程

新開的酒店，選址，裝修設計，餐飲均是頂級。

酒店很美 本身就是一個亮點 購物位置完美

服務非常好 陳列滿分 配色出彩

This hotel is second to none. Many hotels may advertise the type of experience that we had, however the Portrait delivered above all possible expectations. Yes, the hotel is as beautiful as pictured and it also provides a unique sanctuary from the city. Our room felt like we were staying at friend's house who had spared no expense during the renovation. But what really sets the Portrait apart is the truly amazing staff. I had disclosed that the purpose of our trip was so our daughter could audition at a local ballet school. Arriving on foot several hours before my wife and daughter I was met at the street by a gentleman from the hotel. When I told him my name he responded, "yes your daughter is the dancer". The concierge who checked me in also mentioned my daughter and when she took me up to show me the room there was a personal note from the hotel wishing my daughter good luck and a small gift, a gold charm of a ballerina. Yes, above all expectations. The group at reception was genuinely interested in the outcome of her audition. So when my daughter finally learned that her dream had been realized, she went to share the news with her new friends. They were all excited for her and asked to have a group picture to remember what they called an unusual event. In another example of the staff going above and beyond, my wife and I were having dinner at the bar, while our daughter spent some quality time in the room with her iPhone. We asked the waitress if there was a chocolate desert that we could take to her in the room. She produced a large tray containing many varieties of individual chocolates. We picked out several expecting to take them with us to the room when we left, but she asked for our room number and before we could warn our daughter to answer the door, they were delivered. It is the staff that makes this hotel so exceptional. Their desire to help is completely genuine, never pushed but from the heart. Two things not to miss at the bar, the "Panino al Latte con maialino croccante glassato - Milk bun with crispy glazed piglet". Or, the best ham sandwich I have ever had. And be sure to sample a couple of chocolates from the chocolate tray.

Location is perfect, infrastructure amazing and service awesome !!! Everything is much better than I expected! Strongly recommend

very noisy and smelly. althought the architecture is nice, unfortunatelly the rooms are surrounded by smelly and noisy restaurants (including grilled meat etc) and there is a continuos noise of carts going up and down, employees smoking and chating, and also often noise from building works. given the price,,,.