We checked in ***** with a kid 11 YO, into this property on 16/05/24, room no. 339 and experienced series of issues during our stay. Checkin process was completed and the staff messed up with the luggage where we were the only one who checked in at that moment. Room was decent however the one offered to us had a weird washroom arrangement and the door latch was not accessible and it was challenge to stretch the hand over a washbasin top to extreme corner to lock and unlock the door. And the latch was not accessible to kid making the usage uncomfortable as the door remained unlocked. Additionally, restaurant staff seem to be inexperienced and served the uncooked food during lunch, when highlighted they simply ignored the request initially and then the restaurant ***ager was called for who cancelled the order post reviewing and served us with lentils ***** with nan and rice, as the team was not able to cook the chicken. Ours was the only table being in service and remaining all were vacant! Overall a sad experience for the price paid and we shall never recommend this property to anyone.
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