Holiday Inn Roswell

It had a clean bed and hot water

Excellent stay. Very friendly staff. The elevator was broken and someone was trapped inside as soon as we arrived. They rectified the situation relatively quickly. But only the main desk guy knew where the stairs were and he was dealing with the emergency. So my only feedback is to allow for more training. The bartender was super friendly. We have been traveling across the country, mainly staying with another hotel chain. We decided that the breakfast at this hotel was hands down the best. Yes, you have to pay for it, but it still ended up being cheaper than the other hotels and much cheaper than a restaurant. Plus free parking with a large lot to accommodate trucks and trailers.

After driving 600 miles came down to get drinks and dinner. The area was completely empty. We came in a beer in our hand. The server with her mouth full of food. Said we had to get rid of the beer can before we could come in. We were almost finished when came in. However her rude attitude cost the hotel cost of dinner and drinks for 2 nights

My room was very clean. That's important to me. The hotel is showing it's age, but nothing major. I was mostly concerned that it be clean and that I felt safe staying there. Originally was going to stay in Albuquerque, but changed and I am so glad I did after reading some of the scary reviews for hotels in Albuquerque (that I could afford) The bed was comfortable, sheets and towels clean and the water heated up very quickly. I had brought my coffee pods and liked that I could make my coffee in my room. It was a good stay.

Required a credit card “deposit” for possible incidentals. There were none, but a tentative charge of over $200 is still on my Discover Card online statement. (I was told it would be $50 and would be removed in a couple of days if there was no remaining balance). Gave me the wrong room “keys”; wrong name and wrong room - this after verifying my ******* reservation and photocopying my driver’s license.

Incredible stay! Anastasia at the front desk was so accommodating, and Lisa at the bar was really pleasant to talk to. The shrimp Caesar salad was amazing and I'll definitely come back

Lobby was nice, the wait staff for breakfast was pretty much non existent

The two ladies working the front desk at check-in were very pleasant, along with the ladies at check-out. The breakfast was delicious and rivals the nicest of breakfast spots. The poor waitress was by herself and did a wonderful job attending to her guests. She should be commended. She was very pleasant and, on the outside, did not show signs of being stressed. The only negative thing I can say is that there is not a dedicated pet area with waste bags. Fortunately, we bring our own. Other than that, we are very pleased with our stay.

Arrived and the luggage cart had a blown out tire. The front desk staff giggled at that but didnt help. In room, touched one towel and the whole towel rack fell off wall. Phone didnt work so any requests required going downstairs. Frig didnt work whichbwasnt clear until morning when contents were warm. Shredded seat of desk chair. No complimentary breakfast like other IHG Holiday Inns. Manager off site during checkout, so couldnt get help with issues. Oh, and lamp broken so only one outlet worked for 2 beds. Disappointing all around.