Wanda Reign Hotel

説真的 一晚上2000多 這個價格去住希爾頓 萬豪都別來這裏了，打開窗户看到一棟樓。其次我來説裝修真的是一言難盡，進房間一股味。走廊全是煙味15層。服務我必須要吐槽：第一我退房時間是享受到14:00 我九點多退房説去周邊逛街 中午左右來報車牌號再出去。前台來句我們你退房就不保留了 我説我權益到兩點的 那我兩點來退房不一樣麼。前台桌子亂七八糟，説真的 住這麼多五星級 最差的一家。我給服務兩分是給餐廳的服務人員的。早餐種類也不多，分真的是客户打出來的嗎。價格你可以五星 但是服務跟上吧。進酒店開始我就失望了.

入住時碰上兩個團隊集中check in，整個流程略顯混亂，好在及時安置並贈送了下午茶，服務態度值得表揚！ 進房間後發生了一點小插曲，不過前廳部經理Terry的處理讓我還是能感受到瑞華品牌的服務意識和服務理念，升級了房間，並親自Re-check，熱情周到，處理得當，給Terry點贊！ 希望能夠在管理方在繼續提高管理水平，避免突發性事件發生時的短暫混亂，提高客户體驗感！ 🚗 交通：外灘景區，距離上海站5公里 🧹衞生：基本滿意，客房清潔需要再細心一點 🍃環境：江景房正對黃浦江，夜景非常美 🔔服務：Terry團隊值得點贊

酒店位置沒得説，外灘邊上，坐享一線江景。服務非常好，可以説是賓至如歸！還可以去邊上的楓涇路夜市逛逛！訂的豪華浦江房，房間挺大的差不多有五十幾平米，重要的事情説三遍，這間房號是1109，1109，1109，躺着看浦東無敵了！前台Amy很熱情，退房還送月餅真貼心！

酒店就在外灘邊上，住宿很舒適，服務很到位，關鍵是很暖心，中秋出門在外，還送上DUKE筆和精緻約月餅禮盒，強烈推薦給低奢小夥伴們

小朋友對這次旅行非常滿意，就喜歡看窗外的風景，感謝西Cecilia帶來了愉快的入住體驗，升級了行政房後，視野更加開闊，一開始房間空調有問題給調了房間，免費迷你吧和小朋友早餐，感謝紀念日的禮物和蛋糕🎂，無敵江景。

一如既往的好，下班早就在這裏吃飯➕住宿。泳池也很衞生～因為很親切所以會一直來，酒店服務很熱情特別是Mayn要大大表揚一下哦❤️❤️❤️月餅很好吃。有空我們全家會一直來噠～感謝瑞華。感謝小Mayb 【設計師酒店】

Location of the hotel was great, it was near the attraction areas. The view from the hotel was wonderful we could see both the bund and the river ! The hotel breakfast was scrumptious there was wide selection of different cuisines. The interior of the hotel was high technology, clean and very comfortable and relaxing ! The house keeping service was great.

Overall a lovely experience, very luxurious. The check-in process was particularly notable—it didn’t feel like many hotels where you stand at a counter to check in, instead your luggage is taken to a counter and you’re seated in armchair while the concierge checked you in. A nice touch! The rooms are extremely spacious, with even the fairly basic room I booked having a seating and dining area. Everything in the room (curtains, lights, AC) is controlled via an iPad, which also felt very nice. The bed was comfy, view of the Bund was stunning both at night and during the day, and the bed was comfy. The added amenities like a Nespresso machine, selection of Chinese teas, and bath salts for the huge circular bathtub were all greatly appreciated. The breakfast had a good variety of Chinese (especially Shanghainese) and western options, mostly on-par with other 5-star hotels in China. Not bad but nothing to make it stand out. My complaints are few, but worth mentioning: 1.) the AC in the room just wasn’t that effective. Even though the weather is cooling down in Shanghai, the room seemed stuffy. I cranked it all the way down to 15 C but still woke up too warm. 2.) I left my room in the evening briefly to grab some takeaway I had ordered and when I returned there was a staff member in my room!! He was placing a plate of fruit on the table (which id lovely and not the reason I’m complaining). I was quite startled and said “hello” in Chinese and looked a bit shocked but he didn’t say a word or apologize and just ran out while staring at me. Perhaps he only speaks Chinese, saw I was a foreigner and thought I couldn’t speak Chinese…not sure. It was definitely a strange encounter.