Crowne Plaza Shenzhen Futian

Excellent in many many ways with a big thank you Joyce Bao and Kayle (aka Xiao Bao and Xiao Li 小包 小李 ) who helped us with our luggage and sent us off. Besides being very clean and well located here are some other areas that were well done: 1. Take away breakfast available 2. Bell boy proactively looked for extra staff so we could check in quickly 3. Good infrastructure like: good plumbing (no weird smells) faucets, sinks, toilets are all brand name (kosher etc) 4. Pilates class by Kelly was professional 5. Pool was warm and lifeguard did try to ask smokers to move to the sides (as opposed to let them continue soaking) 6. Gym was new, well maintained and changing room bathroom had real paper toilet seat liners that worked, and bags for wet bathing suits. Hair dryers were new. 7. Room had large windows, charging ports at bedside, bathrobe and slippers were thick, fluffy and good quality. Toilet paper was thick 2 ply with good perforations. Borghese soap shampoo etc and mini mouthwash provided 8. Breakfast had good omelettes, and pastry/croissants were well made and buttery. They even had ice cream. Fresh squeezed cucumber, celery and carrot juice made in the spot with juicer. When I asked why they didn’t have anymore hash browns they looked into it. 9. App for Visitor to Shenzhen also provided good information. 10. Sheets, pillows, mattress and duvet were all good quality, fluffy and soft 11. Info available if you need to mail a parcel. 12. Staff are generally well trained and managed and seem to know what they are supposed to do, and can answer questions. They could be further trained in hospitality so they’re passionate about it so it’s more natural. 13. Despite rainstorm everything was dry, no leaks, no mold, no damp smell, hotel wasn’t run down. Areas are generally properly organised. 14. Management seem to supervise and train staff carefully. Only issue was that my minibar was missing drinks but it was sent up when I called about it. But overall a very excellent hotel. Here are some minor observations and some extra suggestions: 1. Pillow menu could be offered 2. Bubble bath could be made available upon request 3. More info about gym, massage place etc could be offered in room and in English (instead of in the Ctrip app). 4. Room could have creamer for coffee and tea 5. A paper bag or bag could be placed in room for extra use. 6. Checkout could have asked for suggestions 7. Check in could ask if takeaway breakfast would be needed. 8. Executive lounge had good cheese, but they could include some crackers or some salami also (salami available at breakfast). Self serve Tea bags should also be available not just coffee. But tea was available upon request. They also need dining cloth napkins and not just small paper napkins 9. Staff Name tags should specify the languages spoken by the staff member (English, Cantonese, Mandarin) 10. Shower stall in the gym needs a lip along the door or the floor so that the water does not go everywhere. Currently the shower floor isn’t slanted enough so the water doesn’t drain fast enough and gets everywhere.

Very good location. Close to the metro and the big shopping mall (coco park). The Staff speaks well English.

Отель в центре города, это плюс. Ну а дальше до пятерки не дотягивает. Хорошая тройка, не больше. В бассейн посещение только в шапочках Завтраки для европейцев так себе история, больше для китайцев. Я ела яйца вареные с овощами, и омлет тоже съедобный. Сразу что удивило при заселении, это тюль. Как в пятерке она может быть грязной и порванной? Это недопустимо. Далее пустой бар, только водичка. Номер 2602, делюкс.

地點鄰近福田高鐵站和星河Coco Park，只需要步行就可到達，前台服務員還幫我升級做行政套房，自助早餐不錯，美味，客服Shirley 很好問我們還需要什麼😀，下次會再來。

多次入住好日子皇冠假日酒店服務非常棒、住宿體驗不錯。房間裝修簡約，用品齊全，乾淨舒適，且價格親民。早餐餐廳不大，但品種不少。酒店服務也好。特別是kayle和Alice，總體感覺不錯，值得推薦。而且距離地鐵，高鐵都很近，附近還有一個COCO PARK可以去逛一下。

購物公園站/福田站都好近 方便 主動upgrade我做行政套房，位處高層40樓，但變相出面只有露台 完全沒有景色 另外，以五星級酒店來講，清潔亦非常之普通 防滑墊這麼便宜的東西，為什麼不可以花幾塊錢換一張？ 發霉的實在太嘔心了吧 浴缸亦都非常骯髒 一放水就有很多污漬浮出來 為了小朋友玩水，我洗了一個早上😅 總體而言，地理位置是優越的，員工也溫文有禮 但硬件方面似乎不太達到五星級的標準

我們此次出行訂的是行政套房，由於有小朋友，酒店管家還特別按親子房給予了佈置，從床上用品到帳篷和毛絨玩具洗漱用品、給小朋友考慮的周全應有盡有。一進門就讓小朋友來了一句“哇塞”。 還送了行政禮遇高空下午茶， 總之服務是特別貼心、前台接待小哥還加了微信，告知在酒店期間有需求都可以找他。 還有早餐是五星級酒店住過最豐盛的，不僅有中西餐還有日式。我們最喜歡他們家的百香果了，我最愛海鮮粥（是根據自己喜好添置食材，現煮現吃）超級好吃，住了兩天我每天都整一碗。 甜點也特別有特色，小朋友超級喜歡，還有糖果。 我們住的行政套房可以180度俯瞰整個城市中心燈光秀好。 酒店距平安金融大廈很近，出行購物都方便。 這家酒店的體驗是此次出行最滿意的，讓旅行變的更加美好。

庆祝小朋友生日，帶她去住了兩天。酒店离地鐵站比較近，旺中帶靜。房間都有生日佈置，樓層劉經理還送了蛋糕及公仔給小朋友，樓層服務員潘多，楊培磊等服務不錯，感謝！早餐非常豐富，味道亦好，服務員shirly很細心。行政禮過的服務員對小朋友很好，但食物選擇較少。泳池是小朋友最喜歡的一項，泳客不多，小朋友玩得暢快。

這次出差到深圳趕上天氣不好航班受影響，但是酒店Murray提前聯繫一直幫我關注天氣和航班動態，入住時候酒店Johson提前安排安靜房間還升了級，服務在線裝修比較新很贊。