Hampton Inn & Suites St. Louis/Alton

Overall, the property was good. But our toilet did not flush and the maintenance guy was gone for the day. Had to use the public toilet on the main floor. The next day he re-set the flush valve on the toilet but it quit again the morning we were checking out. I believe he should have changed the valve the first time, not just re-set it.

The staff was warm and welcoming, particularly nice when traveling during the holidays.

The rooms were dirty and the maid didn't visit once during our 5 night stay. I got food poisening off the breakfast bar, which was also dirty.

The lobby and food area were nice along with the hallways. As for the room, not so much. While the room was clean overall it was very worn for newer hotel. The walls were extremely scuffed and a few rust spots in the tub. When the air kicked on it smelled like urine. Staff was excellent. Not sure I will stay here again. The rooms were noisy, not like how I rememberHapmton’s being, quite . It’s busy a walking trail so that was convenient as we travels with our pup.

Amazing!! All staff from check in to check out and breakfast in between was great. Always my favorite stop!!

Property was cold and the heat wasnt on in room when I got their.

Good location. Super comfy pillows and beds. Nice lobby. A bit pricey for the area, though. Front desk people were nice and welcoming, but when we asked for a change of sheets for one of our beds, they just delivered a set of sheets. No pillowcases and no offer to change them for us. I guess that’s how service is since COVID????

Hotel is in good condition. Staff are friendly. The bed was not super comfortable. The breakfast was gross. It was expensive given the location and quality of hotel. Overall good stay.

Only complaint is the 11am checkout on a Sunday. Ask for a room on the backside of the hotel unless you want to look at the burger king drive thru. Overall, 5/5