Ultiqa Shearwater Resort

Unfortunately this is not a very good “hotel” We paid $350 per night for 8 nights. The staff are unhelpful and condescending. You have you check yourself in and upload your own documents on your phone (ID and credit card). The rooms are not very clean. Lots of mould and stains and general dust and dirt. The room IS NOT serviced. So no cleaning no matter how long you stay. If you ask for another bath towel you are made to feel bad. I had to ask for dishwashing liquid. I was told they can give me 2 sachets and after that I have to buy my own. No one ever bought me any. When I rang again the lady said just come and get them next time you leave the hotel. There is only 1 person on reception and they do the house keeping too. So when we arrived he had been called to a room. We had to wait downstairs til he had finished his job till we could check in. If you ring the front office 9 times out of 10 no one answers because no one it at the deck. Offices hours are 10am to 4pm. If you have any problem outside of these hours, too bad. The pool is very dirty. Lots of bugs and toilet paper floating in it. Beach towels are $10 each to use. Our room was located next to a rubbish Bing shoot and recycling bin. We complained for 8 days straight that we were getting continuously woken by the noice from the bins. There responce was “we cannot control when people throw their rubbish awake” I was shocked at their responce. On the last day we were offered to move rooms (after 7 days of complaints. We can move if WE pay a $150 cleaning fee! Oh and I forgot to mention there are glass tiles in the lounge area the lead to the next rooms balcony. So we can see them on their balcony and the can look into our lounge room! Same goes for the other side. We could look into their lounge room and the could look into our balcony.

Excellent position - patrolled beach right across the road. Multiple dining options very close. Main street of Caloundra easy stroll.

Great location, friendly staff, basic property facilities Wouldn’t bother with the breakfast inclusion which is from a café adjoining the building and was very average

The positives to the property is good secure parking, its in walking distance to the beach and restaurants. The small resort incudes a gym, spa, pool and sauna. Foxtel tv. Staff friendly and helpful. The negatives some wear and tear on items in room/gym needs maintenance. The room bath spa very small. The bed mattress very uncomfortable feeling the springs. And the games room needing coins to use. No phone in room to contact front desk. The resort hotel on entry always looked clean and has a fresh scent in the air.

We liked the ocean view. The doors were closing loudly. The room wasn't cleaned properly, there was too much dust behind the bed tables and TV. The bed base was old and stained.

close to the beach, great location The rooms and pillow cases smelt like sweat -unsure if they had changed the cases or linen..mattress worn out, uncomfortable and not level where there was 2 singles making up king size bed Could include coffee/juice with the breakfast voucher

The property was in great shape, room was beautiful and the view was stunning. Staff were extremely welcoming and helpful. Will definitely be back!

Great location to parks and walks. Unit well stocked, good washing machine and dryer. Roomy and quiet. Ventilation in bathroom needs to be improved- there was none. A sign to indicate unit would be serviced mid through stay would have useful as the sign said in highlighted words that it wouldnt be serviced! Found a coffee machine deep down in cupboard on 7th day(last day) maybe better up on kitchen bench? Overal a good place and nice breakfasts!

Nice and close to restaurants and beach. Loved the included daily breakfast.