Seyfert Sarovar Premiere Dehradun

What a horrible experience. I booked an extra room thinking the hotel would be nice. The location was bad, toilet was broken which they didn’t fix, no hot water, the reception didn’t even respond to the request, and the room was dirty.

I booked 2 rooms with king beds but they only gave us 1 king. Toilet flush was broken, no hot water, AC was broken, and property is not in a good location. We called to fix some things many times but they never came. During check out, we saw another family yelling about these issues asking for refund. I would like refund for my rooms too. I would never come back here. Hotel staff was nice so this review is only for the hotel.

Lacks proper maintenance, though the room was good sized, neat and clean.. the room was good, but lots of other small problems. e.g. the phone handset had a loose wire that kept falling off every time u pickup the handset, the Washroom Sink leaked all water onto the floor, no hot water to shower at 9am...disappointing.

Very poor attitude of the manager. Always trying to sell buffet food service. Very poor quality taste of food. Restaurant had only 3 stewart for service. All food was always cold. Starter thrown in my plate as if we are animals.

Over all rooms were quite big but the hotel should not rate it as a 5 star hotel as they have a long way to go. One of the lift was under renovation and in the other lift the button was not working. The room phone was missing some portion to show the buttons and the bathroom drain back flowed if the shower was turned to maximum.

(Pros) Property is good for staying in Dehradun area. Good dining options. Clean and comfortable stay. (Cons) Very poor customer service experience for International Travelers. We waited almost an hour for check-in. Front desk staff wasn't very proactive and waiting for manager to get all paper work in line before check-in. Manager took a lot of time to arrive at the front desk. Once Manager there, it didn't take a long time to resolve ale to and finally able to check-in. No other complaints other than bad check-in experience.

Our room Ac was not cooling in the night. I had to call twice and was attended only a few hrs before checkout.