DoubleTree by Hilton Durango

Best river view balcony room I’ve ever stayed in. The pool and hot tub are also amazing.

Clean and purified rooms.

A little outdated but nice rooms, comfortable beds and warm cookies. Staff was very friendly.

Easy, simple check in, wonderful housekeeping services, the restaurant was a definite plus. The room was comfortable, clean, and the river view balcony was great when having coffee in the morning

The hotel was very pretty on the exterior and interior. The hotel staff were very courteous, professional, and took care of issues pretty quickly. When we got into our room, it looked very clean and modern except for the tv. It was a small tv with a remote that didn’t want to work. The beds were pretty comfortable but needs added cushioning such as an extra pillow top. Now onto the bad part : the Animas Grille. We went to the restaurant at the hotel, since it advertised prime rib, which would’ve been perfect for our wedding anniversary dinner IF we had received service after being seated. The waiter gave us a glass of water then ignored us for 40 MINUTES! Our waiter, and the other waitstaff, completely ignored us even though they walked past us over a couple of dozen times within those 40 minutes. (We are an interracial couple and we’re the only interracial couple at the restaurant at the time as well as the only one ignored—coincidence? I think not.) We got fed up and complained to the front desk manager who promptly tried to fix this issue. He did get us seated in a different area. The prime rib was subpar after the irritation of being mistreated by 3 of the waitstaff earlier. The waitress wasn’t very knowledgeable about the menu and had to consistently ask the chef in order to answer our questions. To make up for the earlier mistreatment, we received free desserts. My husband had a very small piece of cheesecake and I received burnt donuts that made me sick.

A quick walk to downtown! Loved the creek. Room service breakfast wasn’t good unfortunately. Close to the freeway noise (but for a convenient location it’s understandable). Our room had a noise machine so we covered the traffic noise with rain noise.

Great! Rode the Polar Express and was able to walk to and from it. Staff were kind, room clean, and pool perfect temp!

Was a favorite place to stay but not anymore. The place is in need of a deep cleaning and updating desperately!! The rooms are just shabby and old!!!

Very clean and comfortable, good food and drinks at restaurant. Best part was the view from balcony of Riverwalk.