Hotel Paso Del Norte, Autograph Collection

I have stayed at this hotel multiple times, my most recent visit was an exception to the rule of excellent. We arrived to our room and a horrible smell of sewage hit us even my daughters didn't wanna go in the room. I called guest services and they had a valet switch our rooms in about 5 minutes and even upgraded us to a better room. Which I wasn't expecting but made up for that weird moment. Other than that our other stays are always pleasant and now I know if something goes wrong they'll go above and beyond to fix it! We've also visited the restaurants and they are a good place to eat and the location for us is 100% the best. Employees are also always friendly and helpful. Will recommend and continue to stay here in the future

The hotel elevator was so slow during peak hour on Friday night, it took us 15mins wait to get from P2 garage to lobby on first floor for check in, then another 10mins wait to go up to our room. We stayed in the room next to the staff/house keeping room. Every time the staff comes in and out and shutting their door, it would sent a vibration and shake our room door as well. We did not sleep well that night.

It was very good I highly recommend it. The bar was beautiful and the whole hotel feels like doesn’t belong to such small city.

This hotel is everything Texas! Major investments on the Western decor - I felt like I was in the wild west (plus wifi). The gym was amazing, facilities were well kept. Food options were just so/so. This hotel is ine of the best aspects of El Paso! In the heart of downtown, walkable to shopping, entertainment abd public transportation.

Beautiful historic downtown hotel. The room was very clean and comfortable. It was great to be able to walk to and from a show at the Plaza Theater. I’m sure we will be staying here again!!

This place is only good to stay out of you are going to an event there otherwise id go somewhere else alot of activity through the night

Staff at the hotel was amazing. They were very helpful and very friendly and easy to work with. Sabor restaurant on site was awesome and the food was outstanding! we would highly recommend the spa.

The hotel was gorgeous the staff was very nice and helpful and the room was amazing, however a little small for the price. We were shocked to have been woken up at 5am but an alarm that lasted a hour and a half on the 3rd floor then when it stopped we tried to get a little bit of sleep before check out time (11am) and was woken up again at 9am by vacuuming in the hallways. We just stayed awake after that. When we walked out of our room there were wet floor signs all over the floors that werent carpeted. Im not sure if there was an accident or something. But we didn't get much sleep from our stay.

Pull out mattress not fit for sleeping. Bedding provided only by request. Can’t see TV from couch. However, the great staff did all they could to resolve.