Sofitel Hangzhou Yingguan

酒店大堂很氣派，入住排隊有個小夥子（沒看清名牌）遞來檸檬水很貼心，負責接待的經理Cherry非常有禮貌，給我們房間安排了高樓層，房間送了水果和點心，辦完入住還幫我們拿行李送到電梯，暖暖的有被關懷到。

看酒店攜程評論 住店客人落地窗前大浴缸 美照 於是我定的是豪華大床房！進房間發現跟評論不一樣，到前台確認那是升級行政套房！果斷升級！客房內部現代中式風格！套房配有兩個洗手間 ！動線功能設計合理！唯一不足就是房間的電話📞不好用！發不出去！也接不了！嫌麻煩沒修理！總體來説服務人員周到熱情！尤其34層行政酒廊的小妹妹們！很熱心幫預約早餐和下午茶！還有酒店家政服務員也很熱心！總體來説非常棒！適合商務出差開會！

在推薦下入住了杭州英冠索菲特酒店，雖然酒店剛剛開業，但是服務和各項設施都十分完善。酒店整體裝潢呈輕奢淡雅的法式風格。大廳的空間很大，禮賓很熱情的幫忙提行李，還有前台的肖小姐，黃小姐以及Yuet的服務也十分到位，新開業的酒店能有這樣細緻熱心的員工也是酒店的榮幸。入住酒店贈送了兩張歡迎飲料券，可以兑換咖啡或者紅酒。房間打掃的非常乾淨，在床上做了簡單的佈置，還送了歡迎點心和水果，酒店真的很用心，解決問題也非常及時。 房間非常適合打卡和拍照，與杭州的網紅打卡酒店康萊德相比，性價比更高，房間空間更大，大理石花紋的牆壁和落地窗的城市景觀也更加出片一些，儘管不旅遊的朋友也值得來打卡拍照，總的來説是非常不錯的入住體驗。

Good location across from the metro, but hard to access from the street due to construction. Hotel service was great, they upgraded us to a bigger room and gave us free drink vouchers. However, the bar staff seemed inexperienced. We ordered an old fashioned and they realized halfway through making it that they didn't have the right ingredients to finish the drink... so they just gave me bourbon on the rocks and didn't offer to make another drink because it was "free" due to the voucher. Other than that, everything else about the hotel was top notch.

We spent 10 days trip to China and Sofitel Hangzhou is one of my favorite hotels of the trip. Hardly I founded one who can speak English then I met a skinny and tall chef of the hotel who spoke English very well. He is so friendly. However, all the staff members and very friendly, attentive and welcoming too. Room is big and bed is really fitted for four of us; me, my wife and two kids. If we are in Hangzhou, we will choose this hotel again. Thanks to chef for the information about our trip to some popular places nearby.

It was a pleasant stay at Sofitel yingguan. although there was a minor problem regarding hot water system, staff including butler zana helped fully to work it out. next would visit again. thanks again for their hospitality.

Hotel are amazing , staff all welcoming and helpful

Loved the room, it was perfect!

Had a family trip at Sofitel. Maybe I had too much expectation on this Sofitel hotel like other Sofitel. Maybe there was less people working during Chinese new year. Nevertheless I was kind of big disappointed in this Sofitel this time because of some negative things. the receptionist was not able to speak English well when arrived. The swimming pool was looking like nobody takes care of it. It was very dirty in the shower room. I almost feel like I did not want to take a shower there. We went out to go to Xihu. The location was not as close to Xuhui as I thought. And there was not much restaurant nearby too. The room was big and clean but the air conditioning was not working properly. We called reception or housekeeper to come over and check it out. They said they would check but neither did come over or fix it. Maybe we had bad luck this time. But considering the fact that Sofitel is 5 star hotel in Hangzhou city, such condition and service should not be acceptable. Hope it would improve it for ting being.