Country Inn & Suites by Radisson, Jackson, TN

Sadly, this hotel has gone to waste. This hotel sits in a great location, and it is conveniently near everything. However, some of the staff I encountered at this hotel are not customer-centric. I experienced several issues with this hotel. There was scum on the bathroom floors, the furniture was super dirty with food stains, the bed sheets were filthy, the bed was hard/ uneven, carpet stains, the room smelled terrible, towels had stains, the room was very dusty, there’s broken furniture, missing light bulbs, paint stains everywhere, door peep holes covered with what I believe is paint, and the list can go on. After seeing all the issues during my stay, I decided to go to the front desk with pictures to show her (the full-figured Caucasian lady with silver hair) what I experienced. She seemed annoyed that I brought it to her attention but faked the funk and thanked me. I later came back before checking out and attempted to show her the travel guidebook that was in my room that had a note on it. The note read, “This was the worst motel stay ever,” or something similar (see photo). A previous guest left that note and the cleaning staff overlooked along with other areas in the room. While waiting to show the front desk this info, the hotel cleaning staff (skinnyvlady with dark brown hair)told me that the front desk lady was doing a room checks, so I decided to leave it at the front desk and call her later. I called and she accused me of writing it. Highly unprofessiona/ Rude!!!

I switched from my original room because there was dirt on the carpet there was hair on the bed and mold in the shower. The second room was slightly better still dirty.

The staff were nice and the location was handy for my needs. They also had free cookies in the lobby which I thought was unique.

Good thing : The place does have the suites. Friendly staff. Convenient location. Not good : inside it looks a bit run down. Dirty, dusty, carpets in room and corridors. Washed away paint in spots on walls in corridors.Scrambled eggs don’t taste well. Hot Water has chlorine smell.

Amanda is the best! She makes sure you have everything you need and that you are comfortable. Best hotel service in town!

Amanda from the front desk was the best! She was so attentive to all guest needs, kind, friendly and welcoming. She was the best part of my stay!

This was the dirtiest nastiest hotel I have ever stayed at in my life. I wish I could’ve canceled my room and rebooked for another hotel.

I really want to thank Ashley for being such a great person at the front desk. I was having a really difficult day with my kids and she was so helpful with us. Bed was comfy and the breakfast was excellent.

Not clean, this hotel has so much potential but they need to clean. Our room has ketchup and crumbs on the table. Sink wouldn’t drain after showers so the next person had to wait an hour for it to drain. Towels had stains. It wasn’t cleaned good. If the staff cleans properly this hotel would have great potential. It’s close to so many things (food, grocery stores etc)