Los Altos Resort

I don’t write reviews very often, but this time something exceptional happened that I had to write one. Well, where should I start from? We arrived at the hotel in the evening and were very hungry. The hotel restaurant was busy and we were tired to look for other options, so we needed a quick fix. The hotel representative at the front desk Andres was extremely attentive and eager to help us in any way he could. It was very hot and humid outside, so he told us to go to the room and he would personally take care of us with room service from the hotel restaurant. The food arrived 20 minutes later, and he served the food himself! Good start to the trip. A day later, our daughter had a birthday. He heard from the room cleaner and sent us a birthday cake! Who does these things without a request and no charge? He made sure to recommend amazing restaurants (each one of them was a huge success!), and made sure we had a pleasant taxi driver every time. There were many other things he did and I can’t list all of them here due to word limits, but I’ll tell you this: The hotel is amazing, but people like Andres make it extra special and give us a reason to come back (and write a review…) Thank you Sir for exceptional experience for my family.

This is an addendum to a review I previously wrote, which is worth the effort. Thank you Andrey Jimenez. He was our butler during the day and was always so friendly. Gracias por tu paciencia cuando probe mi espanol. He was a great source of information and set up my indulgence, a massage. He was authentic in making our experience here wonderful. Shout out to Loreila, the massage therapist. I walked out of there in a relaxed delirium. Places to eat if you would like some variety can be found just beyond the gate entrance along the street: Enso (a sushi place), Samui (Thai place) and Cafe Milagro all great choices. Forgot to mention the wonderful private beach. It is quite a steep walk but they do offer a shuttle from the condos to the beach and can be called down by the beach bartender when you are ready to head up. Again, would recommend the Townhouse stay all over again!

Wow! This place is the epitome of what you imagine Costa Rica to be like. We drove from the Del Toro area and arrived here in a downpour of rain. Everyone in the front immediately came to greet us with cool towels and help with our luggage. Andres, muchas gracias para todo! Andres our butler, along with the driver, drove us to our townhouse. He took the time to show us all the features of our room, including the private infinity pool right outside our bedroom. A special recognition of Andres for always going above and beyond. He was so helpful in trying to change one of our scheduled tours. Throughout our stay, it continued, from offering umbrellas to stopping to show us 4 sloths near the beach (2 moms and 2 babies) on our drive back up. He genuinely tried to make our stay not just enjoyable but memorable. If your party is all over the age of 18, the townhouse is THE PLACE to stay!!! I loved that our stay included breakfast. There was a variety of food to chose from and the view while you're eating is unbelievable! Highly recommend staying here.

Los Altos is literally the cream of the crop! It is for the most discerning travelers. No kids, no noise, few people, great food, wonderful landscaping, beautiful views, quality construction and a pool area that I never wanted to leave. I run an international business which is hectic and all I want is for me and my honey to be pampered in every way. That is exactly what we received at Los Altos. We stayed in the townhouse with two private floors and a private pool! The views of the jungle and ocean were unmatched! To top it off, Los Altos comes with a butler and ours was Andre. This man is the epitome of professionalism. Friendly and cordial, Andre could not do enough for you! Every detail was taken care of! Let me go further, even when Andre was “off work” he insisted that he is NEVER off work for his clients and scheduled romantic reservations, taxis and tours 24/7. As a New Yorker, we are just used to speed and excellence in service. Andre brought this to a level I’ve never seen before. Ask for him. He is now my friend. The staff, Efrain and David were great and the management keeps everything smoothly. I will be returning twice a year! Love this place and the people!

Everything was perfect from the views from the balcony, friendly staff, gorgeous pool, private beach, spa day, monkeys, parrots, tucans, sunsets and more. The fresh tropical fruits and complimentary juices with breakfast were amazing. I can't wait to go back!

Amazing place! Came with extended family and it was wonderful! The staff is super friendly, the amenities are beautiful, and the wild life on the property is breathtaking…monkeys, macaws, sloths and more!

Los Altos created an incredible family experience! The rooms are large, beautiful, spacious and the staff is friendly and accommodating. We had a huge kitchen, full size refrigerator, and beach views from our balcony! The master and kids bedrooms have private balconies as well. Each room has a private AC, there is a large great room with couches and tables right off the kitchen for movie nights! Breakfast is included in the morning at the open air restaurant and it is delicious! There is a fresh homemade juice each morning from all the local fresh fruits. The pool is an infinity overlooks the jungle and beach! There are 2 hot tubs and the pool deck has covered side cabanas with fans and lights. You can order food and drinks while you swim and watch the beach and jungle! There was a sloth and monkeys right in the tree by the pool! It was so fun to see. There is shuttle truck- safari style with benches in the back to take you to the beach (a few minutes ride through the jungle) while you go, the driver stops to show you the wildlife- we saw 2 sloths all in the first day! They come and pick you up when you're ready and set out beach chairs and umbrellas for you when you get there. The beach is private and GORGEOUS! There were large rocks on the sides that created tide pools where we found all types of ocean life, sea glass and took stunning pictures. The water was warm and the waves were really fun to play in. Again- the beach is private! It was such an amazing experience. We played pool, air hockey, ping pong etc... in the large game room, my son blue toothed to the huge speaker and we enjoyed a couple hours just playing games! Manuel Antonio National Park is 10 minutes away. We rented a car, (buy tickets online first!) And were able to park and hike around on those incredible beaches and trails as well! It was heaven! We also traveled to Eco Chontales and Nauyaca falls for a day before coming back and relaxing in the hot tubs. In addition to the yummy restaurant on site, here are lots of close restaurants- we recommend El wagon wood fired pizza and El Avion (airplane) to watch the sunset! There are hiking trails on Los Altos property, also a hanging bridge with platform! There are free cooking classes (empanadas- yummy!), yoga, and trails to explore the jungle. You will love Los Altos! It created the most incredible memories and experience we will always treasure. If you're heading to Costa Rica- I highly recommend this resort. Have a great vacation!

This was a lovely hotel with outstanding ocean and rain forest views ...the service was splendid and special kudos to Andres, butler and front desk manager who could not have been more accommodating, warmer, and more delightful. What an asset he is! Pool area is especially lovely and breakfasts are divine!