Napa Valley Marriott Hotel & Spa

The location is considered good for us, as we prefer quiet location, not in downtown. The marriot hotel chain in US absolutely disappointment. Their front desk officers are really not professional, they are not friendly, they are not customer oriented. We had very unhappy arrival experience. The room is very groomy , old-outed and the heated is not very warm. Definitely not worth for $800+ for 2 nights. We decided not to stay any Marriot chain hotel in California states & USA

One of the best Marriott hotels I have stayed at. The staff was super, super nice and the amenities were plenty.

The evening wine pours were great, made for a good time relaxing and talking with other guest there in the hotel.

I had a couple issues with this property. The biggest one being that they let the outdoor music in the courtyard by the pool play all night and all morning long. I had to call every night around 1 AM and ask them to turn off the music. I just don’t get it why they have it going 24 seven. The next thing was I extended my stay for one night, but they seem to not be able to figure out how to make that work. Even after spending a lot of time and getting the room for another night we were automatically checked out the next day and our keys didn’t work. Had to go through the whole process again just to gain access to our room. Plus Housekeeping did not make up the room. The last thing was every morning we would put out the do not disturb placard on the outside of the door. And every morning at around 7:30 in the morning the housekeeping crew would come and knock on the door. I would open up the door and show them the do not disturb placard, but They didn’t seem to consider it.

The room was nice and tidy, but the front of the house manager on New Year’s Eve went above and beyond with friendliness and helpfulness. It was very much appreciated.

Toilet seat was loose. Hallways need better room signs for directions. Parking issues.

The pool was not heated as advertised. There was no spa or hot tub. Very clean property and nice location close to downtown.

Overall no complaints, loved that there was nice spaces to gather outdoors, nice pool area, g

This was for my 50th Birthday. Loved the bottle of wine and chocolate given to me at check-in. Room was pretty far. But, that's fine. My friends just drove around to pick me up by the closest exit. Gym being in a different building is not desirable. I did not go one morning because it was still very dark at 6AM. And we had things to do. So I couldnt wait until 7AM when the sun started to come up to walk over there. Fans on the treadmills did not work which made running on them slightly uncomfortable. But. Since i was not in the room much, it pretty much swrved its purpose. Maybe next time I will make better use of the amenities.