Gastnutzer
11. November 2023
There is so much potential for this lodge to become quite perfect, but it is not unfortunately. And it would all be forgiven if this was a mid range lodge, but it is quite an expensive luxury lodge so expectations are just higher. Let’s start with the positives: fantastic location, waterhole with viewing hole is great and the food was nice. Our guide Kapona was also quite good. Now for the points of improvements: we got the impression that staff is just not trained properly. Although nobody was not nice, everyone lacked the friendliness and smiles we are used to for african lodges in general. We really had the feeling most staff did not want to be there. It is just completely lacking the nice details of hospitality of nice lodges. Some examples (some are of course very minor details, but it just adds up): - wet towels after game drives are provided, but put on a pilar. Nobody is there to welcome you back, ask how it was and to hand the towel to you (or make sure nobody puts a used one on top of the others). Sometimes there were not enough. - dietary requirements are being asked on check in but completely ignored afterwards (we send back food on 3 different occasions) - the towels to dry your hands in the public restrooms were not refilled often enough. - The public restrooms did not lock causing some awkward situations with other guests. - At some point one of the staff members accidentally spilled lemonade over a camera. Apologies were given, but we had to ask for a towel to dry the camera and no manager came to ask what happened. -We saw some guests arriving looking around bewildered because nobody was in the restaurant to greet them. - an absolute no go for me: staff was looking at some videos on their phone with the sound on in the guests area. This is very annoying if other guests do this (earphones people..) but just a no go for staff in my opinion. - and probably the worst thing: one of our party members fell down walking to the car when we were leaving. We were in the parking lot for about 15 minutes taking care of him. Nobody came to help.
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