Based on the price, rating and reviews of this hotel, I was honestly quite disappointed. I wonder if the people writing these reviews stayed at the same hotel? I have traveled a lot around China and stayed in much cheaper hotels/hostels and homestays with better facilities and service.
1.The check in procedure was tedious: I had to provide dates, flight details, train details, and car number plates to explain where I came from and how I entered the town. I did not have to provide any such details anywhere else in my trip through Yunnan. Maybe this is just a local regulation in Shangri-la hotels and not the hotel's fault at all, but it felt so uneccesary since I could provide a green health and travel code and a negative covid test result.
2.The staff are super friendly but they do not go out of their way to provide extra assistance or information about the town, transport etc. Honestly, the service felt unprofessional. I have never stayed in a hotel that has not offered to add my WeChat to make communication easier when dealing with foreigners.
3.My room was not cleaned once in my 4 night stay. On day 3, I was asked "Can we clean your room?". I said yes please. That night I returned, the room was not cleaned and one of the staff members followed me to my to my room to empty the trash cans and provide new towels. I had to ask for bottled water to be resupplied.
4.I had to renew my key card every day. On night 3, my friend and I arrived back late to the hotel after a day of traveling outside and our rooms wouldn't open. There was no one at the reception. We waited 20 minutes before looking for a number to call on the wall outside the hotel. Luckily my travel partner speaks better Chinese than me so we could ask someone to help.
5.The rooms are spacious and very comfortable. Unfortunately, they are not well insulated so you can hear everything from the rooms above and next to you. I could hear other occupants having conversations, snoring, playing on their phones etc.
6.Positives: Decent Chinese breakfast. Excellent location in the ancient town, close to great restaurants, and close to the airport.
7.Overall: not very impressed. Would not recommend to foreigners.
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