Studio M Hotel

Great staycation! I love the loft room & the swimming pool really nice and cozy! Good hotel & Good food from MEMO cafe!❤️

think this is my 5th stay here at studio M already, and it's just great! the checkin now is via mobile which is pretty smooth! express checkout was quick and hassle free . oh but there wasn't bathrobes tho it was said that bathrobes will be provide. not sure why. but they were very kind to allow a late checkout when we requested it in the morning as we checked in pretty late the previous night. all in all was a good stay

It’s my second time staying at Studio M hotel and will definitely come back again. The room is clean, staff are friendly and I enjoyed the hotel breakfast.

The loft was super comfortable. The location is great with easy access to a lovely river walk where several restaurants for all tastes are located.

Check-in process is a little tedious as you have to scan a QR code and submit your details and credit card details all over again. Reached exactly at 3pm and was told parking lots are limited and we have to wait for a lot or we either pay for off-site parking. However we got a free upgrade to Executive Loft. Location is convenient as there are lots of food nearby and around the hotel and within walking distance to Charke Quay.

Pleasantly surprised. The loft was 22 square meters , but layout was fun ( for the kids) and compact. The breeze was great location for morning breakfast. The staff couldn’t do enough for us.

Very bad hotel review for Studio M Hotel which is managed by Millennium & Copthorne. I checked in for 3 nights stay in the hotel and I got into my room at 4pm. Upon checked in at reception, they will ask to scan QR code and linked to their hotel apps which to fill in all guest particulars, even credit card details, upload passport and take selfie of guest for them. Understand that by doing so, saving paper, saving money and saving environment also saving front office staffs’s job. basically guests did all their job. I went out for my meeting and came back to the room after dinner at outside. The problem happened when I was taking shower at 10 plus at night before bed and found out that there was no shampoo, shower gel in the refilled bottle. I had to make call to hotel service to request for refill and a very rude staff her name is called Yash told me that after 10 pm they do not have house keeping service and hence she asked me to come down to reception to take myself. I was not told when doing hotel reservations at apps (no highlight), neither at check in for this information. I explained that I couldn’t come down to get because I’m doing my shower in half way. That staff said that they have over 300 rooms but she’s the only one staff for night shift and she has to be at the desk. all other staffs have off work and she cannot send someone to deliver to the room. I told her to call back their house keeping staffs and deliver to me because that was not my responsibility to come down to her. Their house keeping did not do the job while their on duty. She keeps saying she cannot do anything about that and only option is guest to come down and take it. She told me that if I requested before 10pm, she can deliver it. She even told me that guests should check if they need shampoo or shower gel as soon as I get the room. Who normally do it, when getting in to the room and check those bottles ? She could even ask the guest to come down for their faults, yet she cannot provide a call back their staffs to come back for duties which they did not complete? I’m very disappointed with her attitude and the way she replied to me over the phone rudely. I raised this complain to their service manager the next day and I asked I would like to speak to Ms Yash the one who handled my request. She took leave until I check out day and no one come back to me about this. I had to check everyday about where is she? On check out day, I checked again about the proper regulation letter from hotel that after 10 pm if there is no house keeping service, they should have informed to OTA and also on their official website so that other guests could prepare it. But they cannot provide it to me. They said that’s their only internal document and cannot provide. So Trip also check with them not to have such misinformation about hotel. Their hotel website put information 24 hour service but that is a lie. On 2nd night I asked for wine opener, they asked me to come to reception with a bottle and I had to go down to open it. This is 4 stars hotel service. The 1st night when the FO staff handling the call, hotel service manager Mr Thiru was beside her. I found out this before I my check out and I spoken with the manager and he aware of all his staff’s mistakes. He did not come to me for proper apology or also sending the amenities that I requested. They just shut the case like this. This is very unacceptable manner.

I booked Studio M Hotel via the Trip.com mobile app, and everything has already been paid for in advance. Upon check-in, the officer mentioned that I had to key in my credit card details as the hotel has to charge $1 and will refund it immediately as part of their procedure. I obliged as they reaffirmed to me that no other charges would be made. However, on the day of my checkout, my credit card was double charged. I called Trip.com support, and they confirmed that Studio M Hotel should not have asked me for my credit card details as payment has already been made online, which was my usual experience as all the hotels that I’ve booked via this mobile app thus far have never once asked for my credit card details upon check-in. I called the bank immediately, and they said that they could not do anything as I had authorized the transaction. Trip.com emailed me to say that Studio M Hotel had indeed double charged me and would make a refund within 14–21 days, but until today no refund had been made. If I had known that hotels should not have asked for my credit card details after payment had already been made via the mobile app, this would not have happened. The credit card payment will be due soon, and this experience has caused me a lot of inconveniences. I do not recommend Studio M Hotel given its procedures and inefficiency, and I hope that my experience can help future guests make a more informed decision before committing to all these hassles with this hotel. I’m really disappointed, as they did not even contact me to follow up on this issue. A very poor service from Studio M Hotel, especially when they have made a mistake.

It took quite long to check in the hotel at the lobby front desk. When in the room, there are things that weren’t been done and clean up properly. There are dusts and cotton bits all around the window area. The TV wasn’t working at all. The toothbrush boxes was found to be empty and showcased at the basin area.