Marriott Springfield Downtown

I had a very enjoyable stay. The staff was super friendly, and the hotel was clean and comfortable.

It's proximity to Mass Mutual Center and MGM Grand was great. There's not enough staff at this Marriott. There was no hair dryer in the room and it took 1/2 hour to get it to me. Room Service took so long we had to leave and met the server in the hallway with the food. Toilet paper holder was broken, M&Ms on floor near the bed, empty Kleenex box, and when housekeeping came in our second morning, the top sheet was crumpled at the foot of the bed and I had to re-make it. Even the front desk could not get through to housekeeping for us - they weren't picking up the phone due to lack of staff.

The room was bigger than we expected. There were lots of charging ports. The only bad thing was some mold on the ceiling of the bathroom. Other than that the room was very clean. After our concert, we went to the bar and waited for 20-25 minutes. No one waited on us, so we left and went back to our room.

I recently had the pleasure of staying at the Marriott, and I am compelled to share my experience due to the exceptional service I received. From the moment I stepped into the hotel to the day of my departure, every aspect of my stay was characterized by professionalism, attentiveness, and a genuine commi**ent to guest satisfaction. The accommodation of my specific needs was particularly noteworthy. At my arrival, I had communicated certain requirements, and the Marriott not only acknowledged them but went above and beyond to ensure they were met. The attention to detail was evident in every aspect of my stay. The staff at the Marriott deserve special recognition for their outstanding service. Every member of the team, from the front desk to housekeeping, was warm, welcoming, and eager to assist. They not only addressed my requests promptly but also took the initiative to anticipate and fulfill needs I hadn't even articulated. This level of proactive service truly sets the Marriott apart. The accommodations themselves were impeccable. The room was not only well-appointed and tastefully decorated but also maintained with meticulous care. The comfort of the bed and the cleanliness of the entire space added immensely to the overall quality of my stay. The Marriott's commi**ent to creating a memorable experience was further evident in their amenities. The hotel's facilities were top-notch, and the attention to guest well-being was apparent in every detail.

We enjoyed the location, close to shops and arena. The property has been updated in the past few years, rooms were clean and modern, parking was easy to get in and out, Hitel restaurant and bar were very well staffed and the food was great. We had a few in our party who had food allergies and the staff was knowledgeable and happy to help.

The Marriott caters to huge groups of kids at competitions. The result is noise and a mess. I walked literally across the street to the Sherston for peace and quiet in the restaurants bar dinner and breakfast. Yes the kids are fun and I played with a couple in the pool. But the (fast) elevators were slow because everyone was going intrafloor, there was a barrage of noise in the lobby, and the pool was cloudy andnless than clear or clean

The hotel and room were very nice, clean and comfortable. When we checked in, we paid for on-site parking but did not receive any ticket to get out, so when we left we had to pay another $28 as there were people behind us as we exited the garage and the gate was closed. When we checked in we had to pay for parking onsite, so we got double charged which I have to look into. The onsite restaurant was very good but limited service. We had a great time and were not in a hurry so it didn't bother our party but others were agitated. In the morning when we met for breakfast, there seemed to be only one effective young woman trying to take care of the entire room. Perhaps someone called out and she got stuck handling everyone. But after 20 minutes waiting on coffee, we noted people just getting up and going to where the staff was dropping off the coffee pots and taking them to their own tables. We figured she was challenged as someone didn't show when some staff from the kitchen came out to help her and was getting coffee and cleaning tables. Despite these challenges, they were all very polite and pleasant. Overall we were very satisfied and will visit again. We are college friends meeting up after 35 years, so it was more about our reunion than being in a rush for service. The double charge was annoying and the person who checked us in failed to give us what we needed, but I will address that directly. It was an apparent oversight, but not in my mind intentional.

Room was 66 degree frigid. Heater didn’t work. Amenities were not restocked like suppose to. No microwave. Things around room need fixed.

The room full of feathers. I regret not communicating with the receptionist. When I did complain with them during checking out. They stated next time I should let them know immediately. There would have switch my room. Now I know for next time. They deduct the parking fee from my bill. That’s all they could do. The room was not clean at all. The towels were not properly washed. I felt like they fold back the old towels.