Hotel Nikko Suzhou

老牌的日系酒店，服務和管理都有保障，遇到的服務人員都比較有親和力，會主動和客人微笑交流，在住過的一眾五星級酒店中算上成的服務品質。入住時給了房型升級，房間是真的大，空間奢侈。硬件保養得不錯，一直能看到有人員在擦拭各種角落，能感覺到有統一的標準管理。説下酒店的地段，就在地鐵獅子山站正上方，旁邊就是金鷹和龍湖的商業，很方便。蘇州博物館西館和淮海街都在不遠距離，步行可達。對價格來説體驗還是很不錯的，日航的品牌力。

房間佈局很日式，同樣的面積做了很多方便收納和讓人覺得房間更寬敞的設計。前台培訓生態度生硬完全沒笑容，對問題答非所問。酒店套餐送的咖啡很可愛。

衝著評價裏説的床墊舒服和早餐有特色訂的。床墊感覺偏硬，喜歡硬床墊的值得一選。早餐有日本特色，茶泡飯和味增湯都喜歡，總體偏鹹，個人口味問題吧。交通還算方便，金鷹和天街步行就可以，我們走着去的淮海街，一路看到了英迪格和香格里拉，感覺那兩家地理位置更好些，但日航性價比高呀！

交通非常方便，地鐵1號線獅山路站5號口出來就是，去各景點也非常方便，附近公交，地鐵都可。隔壁就是金鷹廣場。 可以加床，我就是豪華房加床，床很舒服。 1樓公共洗手間我要吐槽一下，上廁所的時候，馬桶裏不停翻滾，感覺下水道有問題，嚇死我了。 酒店有游泳池，更衣室裏有脱水機，挺方便的。泳池也分了區域，游泳和嬉戲兩不誤。 早餐不如以前了，沒有5星酒店基本配置的鬆餅，華夫餅，麪包還不錯，日式的餐點也很有特色。但是，如果是節假日，就不要睡懶覺了，早點去吃，可以吃到所有的品類，羊角包和乳酪羊角包很好吃。去晚了，有些品種就沒有了也不加了。尤其讓我踩雷的是煎蛋卷（omelet）, 蛋沒打散裏面還有蛋殼（見下圖）。咖啡不好喝，就是日式咖啡的味道。 服務中規中矩，還是可以的，不過沒什麼亮點。 感覺日本管理的酒店已經褪去了光環。

The Nikko is an excellent choice for short stay business trips. The Exec business lounge on 27th floor is a good option for busy people and the service and food there is very good. Nice 25m pool on level 6, but the water is a little chilly. High level corner rooms are great for sunset views over western Suzhou as well as the surrounding interesting architecture. Good hotel in good part of New District. If you go for the buffet option, go early👍

The hotel is in great condition, cleanliness is excellent. Communication with Lynne Guo is efficient and swift, I like it! Only thing, wifi worked extremely slow :( so difficult for working and the amenities is a bit lacking, such as tea and coffee

Good food compared with its' price. Survice is fabulous. Waiters in restaurant can tidy up dishes been used at once and room service also respends fast. The only dilemma is that the bathtub has not been cleaned carefully. Totally, good.

Did not meet expectations. Building has issues. -Rooms had temperature issues that the AC could not handle, Hotel tries to handle this with curtains and a paper notice (see picture. With the curtains closed Room was 35°C at check-in in winter because the room was on the sunny side). -Lack of hot water for the shower/bath in the evening, hotel said it has trouble handling peak hours (and they weren't even fully booked). -Shoehorn dropped in the middle of the night, waking us. Hanger is a double sided tape variety. -Other obvious maintenance issues like the electrical socket being misaligned, and the toilet seat having bad gearing in the smart toilet. -No decaf coffee available in the room, the staff said there is none (did not even know what it was). Normally with this brand of coffee the decaf is in blue packets. -Breakfast was mediocre at best. Pretty standard mainland fare. Line to the noodle stall was excessive, and for everything else the quality was lacking. On the positive side, the pool and the sauna were satisfactory. Good parking too. Firm bed for those who like it. Staff was fairly responsive despite, although Chinese is helpful. And for one of the 3 rooms booked we got an upgrade (although all of the negatives above still apply)

We have had a great time stayed at the Nikko hotel. The staff is friendly and courteous and the level of service is great. Particularly the lady at the front desk,( I completely forgot to obtain her name) who is so kind at explaining our needs to the cab driver and even asking the driver to contact the hotel should we face any difficulties in making payment through WeChat. What a kind and thoughtful gesture by her. Thank you.